Orders, Pricing and Payment
Orders are confirmed on written acceptance of proforma invoice. Prices are valid for the period stated on quotation. Payment terms: advance TT unless LC or other terms are agreed in writing for bulk contracts. Currency typically USD or INR as stated on invoice.
Delivery, Incoterms and Risk Transfer
Incoterms (FOB, CIF, CFR or ex-works Rudrapur) define freight and insurance responsibility. Risk passes per incoterm at the agreed point. Lead times are estimates based on harvest and logistics — not guaranteed unless fixed in contract.
Quality Claims and Returns
Claims for spec deviation must be notified in writing within three business days of arrival with evidence. Resolution may include replacement, credit or refund at our discretion when root cause is verified. Perishable or custom-packed orders may be non-returnable once dispatched.
Frequently Asked Questions – Terms and Conditions, Buyers, Sellers & General
Payment terms are stated on our proforma invoice. We typically require advance payment (TT) or Letter of Credit (LC) for export orders. Terms may vary by order size and buyer profile.
MOQ for most bulk spices and agro products is from 500 kg to 1 ton per product. We may accept trial orders for new buyers. Contact us for product-specific MOQ.
We offer FOB, CIF, and CFR. The chosen incoterm is stated on our proforma invoice and governs delivery and risk transfer.
Lead time is typically 7–15 business days after order confirmation and receipt of payment, depending on product, quantity, and logistics. We confirm exact lead time on quotation.
Yes. We accept LC for bulk orders. LC terms (sight or usance, documents required) are agreed before order confirmation.
Cancellation terms are stated in our proforma invoice and order confirmation. Cancellation after production or procurement may attract charges. Contact us for any change.
Returns are accepted only within 3 days and only if damage is attributable to us at Ex Factory. Perishable goods are not returnable under any circumstances. If we accept a return, refund is at the lower of current market rate or buy market rate, minus all transportation/freight charges and a 10% return fee; refund is processed after 60 days. Our Return Policy and Refund Policy on the Terms page are binding.
We supply as per agreed specifications and provide Certificate of Analysis. Products are warranted to meet the specifications stated in our quotation and COA.
You receive commercial invoice, packing list, Certificate of Analysis, phytosanitary certificate where required, and Bill of Lading. Documents are as per incoterm and destination.
Responsibility for shipping and insurance is as per the agreed incoterm (FOB, CIF, or CFR) stated on the proforma invoice.
We aim to ship as per agreed lead time. Delays due to force majeure or circumstances beyond our control are communicated promptly. Liability is as per our terms.
Payment structure (e.g. advance and balance against documents) is agreed per order and stated on the proforma invoice.
We offer paid or small free samples. Sample cost and shipping are as per our quote. Sample approval does not bind either party for bulk order terms.
Modifications may be possible before production or procurement. Any change is subject to availability and may affect price and lead time. Contact us immediately.
We ensure quality as per agreed specifications and COA. Any quality dispute must be raised with supporting evidence within the period stated in our terms. We resolve in good faith.
We aim to resolve any dispute amicably. Our terms may specify notice period and steps. Unresolved disputes may be subject to jurisdiction as stated in our terms.
We are not liable for failure or delay due to force majeure (e.g. natural disaster, war, pandemic, government action). Affected party must notify the other promptly.
Yes. Custom packaging is offered as per quotation. Specifications and costs are stated in the order confirmation.
Credit terms may be considered for established buyers or with bank guarantee/LC. Standard terms are advance or LC. Contact us for discussion.
Quotation and prices are valid for the period stated in the quote (e.g. 7–15 days). Orders confirmed after validity may be requoted.
Yes. Private label and custom formulation terms (artwork, approval, liability) are agreed and stated in the order confirmation.
We provide standard export documentation. Additional documents (e.g. Certificate of Origin, health certificate) can be arranged; cost and feasibility are as per quotation.
Yes. We welcome annual or seasonal contracts. Pricing, quantity, delivery schedule, and other terms are agreed in the contract.
Quantity tolerance (e.g. ±5%) may be stated in our quotation or proforma invoice. Excess or shortfall is as per agreed terms.
Third-party inspection can be arranged at buyer's cost if agreed in advance. Terms for inspection and release are as per order confirmation.
Claims must be raised in writing within the period stated in our terms, with supporting documents. We investigate and respond in good faith.
Trial order terms (quantity, price, payment, delivery) are stated in the quotation. Trial does not automatically bind either party for future orders.
Unless otherwise agreed in writing, our proforma invoice and order confirmation reflect our standard terms. Any deviation must be agreed in writing.
Our terms may limit liability to the order value or as otherwise stated. We recommend reading the proforma invoice and order confirmation.
We treat buyer and order information as confidential. Confidentiality terms may be agreed for custom formulations or private label.
Repeat orders are subject to the same terms unless we have agreed a framework or contract. Price and lead time are as per current quotation.
Buyer-owned artwork and branding remain buyer's property. We do not use buyer IP beyond the agreed order. Any custom formulation terms are as per agreement.
Serious buyers may visit our facility by prior appointment. Audit or inspection terms can be agreed for large or long-term contracts.
We ensure packaging and labelling as per agreed specifications and destination requirements. Buyer must confirm regulatory requirements for their country.
Mixed product orders can be arranged. MOQ, pricing, and documentation per product are as per quotation.
We quote and accept payment in USD or INR as stated in the proforma invoice. Currency and exchange risk are as per agreed terms.
Insurance responsibility is as per incoterm (e.g. CIF includes insurance to destination port). We can arrange insurance at buyer's cost if agreed.
Payment must be made as per proforma invoice. Late payment may attract interest or affect future orders as stated in our terms.
Consignment or similar arrangements may be discussed for selected partners. Terms are agreed in writing.
In the unlikely event of a quality or safety issue, we cooperate with buyers and authorities. Recall and liability terms are as per contract and applicable law.
We do not reassign the contract without consent. Buyer may not assign the contract without our written consent unless stated otherwise.
We supply as per Indian export regulations and provide documentation. Buyer is responsible for compliance with their country's import and food laws.
Use of our brand or product information for marketing must be with our prior consent. Private label products are as per agreed artwork and terms.
Claims for defective or non-conforming goods must be raised with evidence within the period in our terms. We resolve in good faith; remedy may include replacement or credit.
We comply with Indian export and sanctions laws. Buyer must ensure that purchase and use comply with their local laws.
Order is binding only after we issue written order confirmation and buyer pays advance or opens LC as agreed.
Yes. Long-term or framework agreements (pricing, volume, delivery, review) are drafted and agreed in writing.
Notices must be in writing (email acceptable) to our official contact. We use the contact details on our website and proforma invoice.
We source from verified suppliers and support traceability. Specific sustainability or ethical clauses can be agreed in contracts.
Amendments must be agreed in writing. They may affect price, lead time, and availability.
Exclusivity may be discussed for regions or product lines. Terms are agreed in a separate agreement.
Title and risk pass as per the agreed incoterm. Retention of title beyond that may be stated in our terms where applicable.
Termination and cancellation are as per the terms on our proforma invoice and order confirmation. Charges may apply for cancellation after commitment.
Our terms may specify Indian law and courts at Rudrapur/Uttarakhand or other agreed jurisdiction. This is stated in our order confirmation or contract.
Samples for R&D are supplied as per quote. Use is for evaluation only; commercial use requires a separate order and terms.
Price fixation or hedging for large orders may be discussed. Terms are agreed in the contract.
We use buyer data only for order and business purposes. Specific data protection terms can be agreed where required.
Partial shipment may be allowed if agreed in advance and stated in the proforma invoice. Documentation and payment are as per agreement.
Direct shipment to a third party can be arranged. Buyer remains responsible for payment and compliance; terms are as per order confirmation.
We ensure documentation and quality as per contract. Rejection at destination must be supported by evidence and raised as per our claims process.
Set-off or counterclaim is as per applicable law and any clause in our contract. Payment obligations are as per proforma invoice unless agreed otherwise.
Products are warranted to meet specifications at the time of shipment. Shelf life and storage conditions are as per product and COA.
Spot orders are as per quotation and proforma invoice. Contract orders follow the agreed framework or contract terms.
Price is as per quotation. For long-duration contracts, currency or price revision may be agreed in the contract.
We conduct business ethically and comply with applicable laws. We expect the same from our partners.
We ensure minimum shelf life as per product and agreement (e.g. 75% or 80% remaining). This is stated in quotation where relevant.
Co-packing or toll packing can be discussed. Terms for material, quality, and liability are agreed in writing.
Unless agreed otherwise, buyer may resell in their territory. Re-export to restricted countries is buyer's responsibility under their laws.
Commission to agents or brokers is as per our separate agreement with them and does not alter buyer's obligations.
We use standard export packaging. Buyer is responsible for disposal per their country laws. Special packaging can be quoted.
Pre-shipment inspection by third party can be arranged at buyer's cost. Terms are as per order confirmation.
We reserve the right to suspend or terminate on default. Interest and recovery are as per our terms and applicable law.
We supply as per specifications and COA. Product liability is as per our terms and applicable law. Buyer must use and distribute in compliance with laws.
We communicate in English. Contract and documents are in English unless otherwise agreed.
Certified (e.g. organic) products are supplied with relevant certificates. Claims and use of certification are as per certifier and our terms.
In case of shortage, we may allocate as per order date and contract. Priority terms can be agreed in framework contracts.
Visits can be arranged by appointment. Confidentiality and safety rules apply.
We expect suppliers and partners to comply with applicable laws. Specific clauses can be agreed in contracts.
Order confirmation and communications may be by email. Written confirmation and proforma invoice constitute the contract unless otherwise agreed.
Waiver of any term must be in writing. Waiver in one instance does not waive the term for the future.
If any clause is held invalid, the rest of the terms remain in effect.
The proforma invoice, order confirmation, and any signed contract constitute the entire agreement unless amended in writing.
Buyer may not assign the contract without our written consent.
Neither party may use the other's name or brand for publicity without prior written consent.
Indemnity and liability are as stated in our order confirmation or contract.
Disputes are first resolved through direct discussion. Unresolved disputes may be referred as per jurisdiction clause in our terms.
Agency or representation is governed by a separate agreement. It does not change buyer's obligations under the sale contract.
For private label, artwork and design approval timeline and liability are as per order confirmation.
Early payment discount may be offered on selected orders. It is stated in the quotation if applicable.
We may set a minimum order value for certain destinations or products. This is stated in the quotation.
Demurrage or detention at port is typically buyer's responsibility after free time as per incoterm. We can clarify per shipment.
Temperature-controlled shipment can be arranged for suitable products. Cost and terms are as per quotation.
We supply food-grade products. Any special regulation (e.g. flavour, extract) is as per quotation and destination requirements.
Multi-language labelling can be quoted. Buyer must provide accurate text and confirm compliance with their market.
JIT or scheduled delivery may be agreed for contract orders. Terms are in the framework agreement.
We share shipping details and tracking once shipment is dispatched. Buyer can track with the carrier.
Volume-based pricing may be offered. Rebate or discount is as stated in the quotation or contract.
We do not substitute without buyer's prior written consent. If substitution is agreed, it is documented.
Cold chain can be arranged for applicable products. Cost and responsibility are as per quotation and incoterm.
Palletization and loading are as per our standard or as quoted. Special requirements can be agreed.
Phytosanitary treatment or fumigation is arranged where required for export. Cost is as per quotation.
We declare HS codes and details as per our product. Buyer is responsible for correct use in their country.
Each party warrants authority to enter the contract. Contact us for any specific representation.
Terms that by nature should survive (e.g. confidentiality, liability) continue after termination or completion of the order.
Payment terms to suppliers are agreed per contract—advance, against delivery, or as per agreed schedule. We pay as per contract.
We have terms covering quality, delivery, payment, and compliance. We share them after evaluation and before order.
Suppliers must meet our specifications (moisture, ash, microbial, etc.), provide traceability, and comply with FSSAI where applicable.
Lead time is agreed per order. We expect on-time delivery as per purchase order. Delay must be communicated promptly.
Yes. Our purchase order states product, quantity, quality, delivery, price, and payment terms. Order is binding when accepted by supplier.
Cancellation by supplier after acceptance may attract liability as per our purchase order terms. Contact us immediately for any difficulty.
We may reject lots that do not meet agreed specifications. Rejection is communicated with evidence. Replacement or credit is as per terms.
Insurance requirement may be stated in our purchase order for certain consignments. We communicate per order.
We require invoice, delivery note, and where applicable lab report or COA. Export suppliers may need additional docs as per our order.
Contract farming or buy-back terms are agreed in a separate agreement. They cover quantity, quality, price, and delivery.
Price is as per purchase order. For long-term supply, price review may be agreed in the contract.
Sub-contracting must be disclosed and approved by us. Quality and compliance remain supplier's responsibility.
We keep supplier and commercial information confidential. We expect the same from suppliers.
Exclusivity for certain products or regions may be agreed in a separate agreement.
We may conduct or arrange audits for quality and compliance. Terms are as per our purchase order or supplier agreement.
We prefer FSSAI-registered suppliers for food products. We may require a copy of the licence.
Delivery location (our warehouse or nominated place) is stated in the purchase order. Supplier bears risk until delivery as per terms.
Advance payment may be given as per contract. It is set off against supplies. Terms are in the purchase order or agreement.
Supplier warrants that goods meet specifications and are fit for purpose. We may require warranty in writing for certain items.
We aim to resolve disputes amicably. Unresolved disputes may be referred as per jurisdiction in our contract.
Supplier must notify us promptly if force majeure affects delivery. We may extend time or adjust order as per circumstances.
Yes. We require traceability from source for food safety and compliance. Details are in our quality terms.
Packaging must be as per our specification—hygienic, suitable for storage and transport. Non-conforming packaging may be rejected.
Organic supply must be with valid NPOP/NOP or equivalent certificate. We require certificate copy and traceability.
Supplier may decline before acceptance. After acceptance, refusal to supply may attract liability as per our terms.
We may require pesticide residue or other lab reports for certain products. This is stated in the purchase order.
We pay as per agreed terms. If we delay, we may pay interest as per contract. Supplier must invoice correctly and on time.
For contract supply, capacity and commitment may be agreed in the agreement.
We may hold goods for quality check. Release or rejection is as per our quality terms and timeline.
We prefer suppliers who follow good manufacturing and hygiene practices. We may require declaration or certificate.
Audit or visit cost is typically ours unless otherwise agreed. We communicate before scheduling.
Minimum quantity per delivery may be stated in the purchase order to optimize logistics.
We require invoice with our PO number, description, quantity, rate, tax, and bank details. We share format if needed.
Supplier is liable for non-conforming goods and breach of contract. Liability may be capped as per our agreement.
We require valid certificates (FSSAI, organic, etc.) as applicable. Certificate must be shared and kept current.
Supplier may not use our name or brand for marketing without our written consent.
Delivery date and schedule are on the purchase order. Variation must be agreed in writing.
Return of stock to supplier is only if agreed in writing (e.g. quality rejection, wrong supply).
Price in PO is valid for that order. For ongoing supply, validity may be stated in the contract.
We expect suppliers to comply with applicable labour and social laws. We may require declaration.
Unless agreed otherwise, title passes on delivery and acceptance. Payment terms are on the PO.
We may terminate for breach or as per contract. Supplier may terminate only as per agreed notice and terms.
Supplier may be required to indemnify us for loss due to their breach or non-conforming goods. Details are in the agreement.
We may require product or liability insurance for certain suppliers. We state this in the PO or agreement.
Goods must meet specifications at delivery. Latent defect claims must be raised within the period in our terms.
We do not grant exclusivity to suppliers unless in a specific agreement. We may source from multiple suppliers.
Suppliers must use our official contact. All changes to order must be in writing.
We may require NDA or confidentiality clause for sensitive projects.
We review quality, delivery, and compliance. Feedback is shared. Poor performance may affect future orders.
Reuse or return of packaging is only if agreed in advance. Standard is one-way packaging as per our spec.
We require batch or lot code for traceability. Format is as per our quality requirement.
We may require allergen and cross-contamination information for certain products. We communicate per product.
We expect compliance with applicable environmental laws. Specific requirements may be in the agreement.
We may request samples for evaluation. Sampling does not obligate us to place order.
Supplier must provide delivery note, invoice, and where required COA or test report with each delivery.
Partial delivery may be allowed if agreed in the PO. We may reject partial delivery if not agreed.
Late delivery must be communicated in advance. We may levy damages or cancel as per our PO terms.
Quality dispute is resolved with evidence (e.g. joint sampling, third-party test). Resolution is as per our terms.
Price is as per PO. For new orders, we may accept revised price. For contract, increase may be as per contract clause.
Suppliers supplying for our export must comply with Indian export and quality requirements. We communicate as needed.
We may require declaration of source or origin for traceability and compliance.
In case of recall, supplier must cooperate and provide information. Liability is as per agreement and law.
Subcontracting must be disclosed and approved. We may require same terms to apply to subcontractor.
We may require quality system or documentation for certain categories. We communicate per supplier.
If buyer visit to supplier is agreed, we coordinate. Confidentiality and safety apply.
New product or formulation terms (IP, trial, exclusivity) are agreed separately.
We do not disclose internal credit or payment cycle. Payment is as per PO terms.
Supplier must accept our PO or confirm in writing. No other format binds us unless we agree.
Supplier warrants authority to contract and supply. We may require authorisation letter for large orders.
We support sustainable sourcing. We may require declaration or certification where relevant.
We conduct business ethically. We expect suppliers to comply with anti-bribery and anti-corruption laws.
We communicate by email and phone. If we use a portal later, we will inform suppliers.
We pay by bank transfer to supplier's registered account. Details must match invoice and our records.
Suppliers must retain records for the period required by law or our agreement.
We may arrange re-inspection at supplier premises at our cost if dispute arises.
Supplier must notify us of change in facility, process, or certification that may affect quality.
We may set minimum order per product or delivery. It is on the PO.
If we grant exclusivity, period and scope are in the agreement.
Supplier may not assign the contract or PO without our written consent.
Yes. All food suppliers must comply with FSSAI and our quality specifications.
Suppliers can raise grievance with us. We respond in good faith.
We may require performance bond or bank guarantee for large or long-term contracts. We state in agreement.
Our supplier terms may specify Indian law and jurisdiction. We state in PO or agreement.
If supplier ships directly for export, they must have required licence. We usually buy and export on our IEC.
Packaging must meet our spec. New or changed packaging may require our approval.
Supplier must notify us immediately of any quality or safety issue in supplied goods.
Supplier must cooperate in any recall and provide traceability and information.
We require traceability and quality records as per our terms and applicable law.
We schedule visits with prior notice. Supplier must allow access for quality and compliance.
We do not typically require non-compete. Any such term would be in a specific agreement.
Supplier may not use our name for publicity without our written consent.
We prefer GST-registered suppliers for proper documentation. We may accept unregistered for specific cases.
Payment may be against invoice and delivery proof as per PO. We confirm per order.
Disputes are escalated to designated contact. Unresolved issues may go to senior management or legal as per contract.
Our terms and conditions are on this page and are reflected in our proforma invoice and order confirmation. For specific orders, the proforma invoice and order confirmation are the binding terms.
Botanika Bharat LLP is a registered Indian LLP and a trusted Uttarakhand GI and hill product exporter and agricultural products exporter based in Rudrapur, Uttarakhand. We supply bulk spices, herbs, and agro commodities to global buyers.
We are at Office No-18, 1st Floor, Ramavihar, Infront of Shiv Enclave, Near Shimla Bahadur, Fulsunga, Ward No-01, Rudrapur, Dist- U S Nagar (Uttarakhand) Pin-263153, India.
Mobile: +91 9666668428; Landline: +91 5944 369845; Email: [email protected], [email protected]. Monday to Saturday, 10:00 AM to 7:00 PM.
Monday to Saturday, 10:00 AM to 7:00 PM (IST).
Yes. Our general terms apply to all products unless we agree different terms in writing for a specific order or contract.
Our terms may specify Indian law and courts at Rudrapur/Uttarakhand or other agreed jurisdiction. This is stated in our order confirmation or contract.
We may update general terms on this page. For specific orders, the terms on the proforma invoice and order confirmation at the time of order apply unless amended in writing.
Contact us at [email protected] or +91 9666668428. We will direct you to the right person for order, payment, or legal terms.
Our core terms are the same. Incoterms, documentation, and compliance may vary by destination. These are stated in the quotation and proforma invoice.
Our standard terms are in English. Contract and documents are in English unless otherwise agreed in writing.
Samples are supplied for evaluation. Sample terms (cost, shipping, use) are as per our quote. They do not bind either party for bulk order.
In case of conflict, the order confirmation and proforma invoice prevail over general terms on this page, and a signed contract prevails over both.
Use of our website is subject to our website terms and privacy policy. This page is about our trading terms for sale and purchase.
We use buyer and supplier data for order and business purposes. Specific data protection terms can be agreed where required by law.
Yes. Our terms are designed to comply with Indian law including contract and sale of goods. Export is subject to Indian export regulations.
Agents or representatives act under separate agreement with us. They do not alter the terms between us and the buyer or supplier.
Botanika Bharat LLP is a Limited Liability Partnership registered in India. MCA identification: ACR-2811. PAN: ABFFB5548L. GST: 05ABFFB5548L1Z8. IEC: ABFFB5548L.
Yes. We deal B2B with importers, distributors, bulk buyers, FMCG manufacturers, traders, and institutional buyers. We do not sell retail to consumers.
We conduct business ethically and in compliance with applicable laws. We expect the same from our partners, buyers, and suppliers.
Yes. Any grievance regarding our terms, order, or conduct can be raised with us at [email protected] or +91 9666668428. We respond in good faith.
Our terms cover all products we supply: spices, herbs, ashwagandha, giloy, turmeric, rice, oleoresins, essential oils, health powders, fresh and frozen produce, and other agro commodities.
Where we provide services (e.g. custom processing, logistics coordination), terms are as per the quotation and order confirmation.
Our contract is with the buyer or supplier named on the order. No third party has rights under our terms unless we agree in writing.
Promotional or special offers are subject to the terms stated in the offer. They do not override our general terms unless we state otherwise.
If any part of our terms is held invalid, the rest remains in effect.
Order is binding when we issue order confirmation and buyer accepts (e.g. by payment or LC). Amendments must be in writing.
Waiver of any term must be in writing. Waiver in one case does not waive that term for the future.
We accept order confirmation and communications by email. Written form includes email unless we require physical signature for specific documents.
The proforma invoice, order confirmation, and any signed contract constitute the entire agreement for that order unless amended in writing.
Yes. We are not liable for failure or delay due to force majeure. The affected party must notify the other promptly.
Notices must be in writing (email acceptable) to our official address or contact. We use the details on our website and proforma invoice.
Terms that should survive (e.g. confidentiality, liability, dispute resolution) continue after termination or completion of the order.
Neither party may assign the contract without the other's written consent, unless we agree otherwise in the contract.
Framework or annual agreements may have their own terms. Where silent, our general terms apply.
Neither party may use the other's name or brand for publicity without prior written consent.
We comply with anti-bribery and anti-corruption laws. We expect the same from our partners.
We comply with Indian export control and sanctions. Buyer and supplier must comply with their applicable laws.
We support sustainable and ethical sourcing. Specific sustainability terms can be agreed in contracts.
